We’re home: Virgin Atlantic returns to Terminal Three

 Upper Class customers and Flying Club Gold members can once again enjoy access to the airline’s award-winning Clubhouse at London Heathrow
Virgin Atlantic has returned to its home in Terminal 3, which has been closed for over a year due to the Covid-19 pandemic. The airline is looking forward to safely welcoming customers back onto its home turf, which has been missed by many, with their signature flair, seamless check-in and award-winning facilities.

All customers will receive the famous Virgin Atlantic welcome in the airline’s dedicated area in the terminal, with flexible check-in options and warm hospitality. Virgin Atlantic Upper Class and Flying Club Gold members can once again enjoy access to the airline’s award-winning Clubhouse, Revivals lounge and Upper Class Wing. In the Clubhouse they’ll enjoy complimentary a la carte menus featuring five-star dining, smaller tapas dishes, meats and cheeses from the deli and afternoon tea. A wide selection of wine, cocktails and soft drinks are also available to be enjoyed across the many Clubhouse relaxation spaces, such as the library or restaurant, or outside, plane spotting on the roof terrace.

In a bid to further increase flexibility, customers now have multiple choices about how they order their food and drinks. To ensure a seamless experience, customers can order from a web-based ordering system via a QR code at their seat. The app will feature the whole menu and customers can simply place their order which will be delivered to their seat wherever they are sitting. Customers will still have the option to use a single use printed menu and order via the Clubhouse’s waiter service.

Corneel Koster, Chief Customer and Operating Officer, commented,

“We’re delighted to finally be back on our home turf, and I know our teams can’t wait to warmly welcome our customers to Terminal 3, as they return to the skies in style, as they fly safe and well with Virgin Atlantic.”


For further press information please contact the Virgin Atlantic press office on press.office@fly.virgin.com or call 01293 747373.     

Further information on Covid health and safety measures;

Whilst the Clubhouse will still offer the experience we know our customers love, the experience has been tailored to ensure their safety. In line with Covid-19 hospitality guidelines, customers will be encouraged to remain in their seated area therefore seated bar stools, deli bar and the pool table cannot be used. Masks will be required on entry and when customers are moving around the space.

Terminal 3
Enhanced measures have been put in place within Terminal Three to ensure the health and safety of customers and crew. These include thorough cleaning practices at check in, security, the departure lounge and boarding gates using high-grade disinfectant, compulsory mask wearing and social distancing and encouraging all customers to use self-check in and bag drop technology to reduce contact.

Notes to editors:

About Virgin Atlantic 
Virgin Atlantic was founded by entrepreneur Sir Richard Branson in 1984, with innovation and amazing customer service at its core. In 2020, Virgin Atlantic was voted Britain’s only Global Five Star Airline by APEX for the fourth year running in the Official Airline Ratings. Headquartered in London, it employs 5,900 people worldwide, flying customers to 27 destinations across four continents. Alongside shareholder and Joint Venture partner Delta Air Lines, Virgin Atlantic operates a leading transatlantic network, with onward connections to over 200 cities around the world. On 3 February 2020, Air France-KLM, Delta Air Lines and Virgin Atlantic launched an expanded Joint Venture, offering a comprehensive route network, convenient flight schedules, competitive fares and reciprocal frequent flyer benefits, including the ability to earn and redeem miles across all carriers.      

Sustainability remains central to the airline and since September 2019, Virgin Atlantic has welcomed seven brand new Airbus A350-1000 aircraft, helping to transform the fleet into one of the youngest, quietest and most fuel efficient in the sky. By 2022, the airline will operate a streamlined fleet of 37 twin engine aircraft following the retirement of its B747-400s and A340-600s, making its simplified fleet 10% more efficient than before the Covid-19 crisis impacted.   
For more information visit www.virginatlantic.com, www.virginholidays.co.uk or via Facebook, Twitter and Instagram @virginatlantic @virginholidays   
For the latest information on the measures we are taking to ensure our customers fly safe and well with Virgin Atlantic, please visit: https://flywith.virginatlantic.com/gb/en/youre-in-safe-hands.html 

For more information visit www.virginatlantic.com or www.virginholidays.co.uk, Twitter and Instagram @virginatlantic  @virginholidays    

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