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• 3 SOLD-OUT Development Days that raise levels of Customer Care & Attention
• Training Program demonstratesthe breadth of diversity oftravellers and how to engage and warmly welcome them all

Miami &London, November 7, 2019:Virgin Holidays rolls out its acclaimed engaging and dynamic training development day ‘HEARTFELT GUEST CARE TO WELCOME THE WORLD’ in partnership with the St. Kitts Nevis Hotel & Tourism Association (SKNHTA) and the Caribbean Hotel & Tourism Association Education Foundation (CHTAEF) at the Royal St. Kitts Hotel, Frigate Bay, St. Kitts November 9,11 & 12.

Over 65 Kittitian & Nevisian service professionals will attend this interactive personal development day to understand how different yet similar, all visitors and colleagues are, and gives tips and techniques to uplift the care and experience each person delivers every day. They join the over 530 certificated service professionals from Barbados, St. Lucia, Grenada & Tobago.

Joe Thompson, Managing Director of Virgin Holidays, commented: “We believe that Everyone Can Take on The World. To bring this to life we want everyone to enjoy our holidays in St. Kitts-Nevis regardless of their age, race, sexual orientation, or religion. We want to empower those working in our destinations to be the best they can be, because that is how you create even better service today and help create the tourism leaders of tomorrow.”

Karolin Troubetzkoy, CHTA Education Foundation Chairperson, stated: “The Education Foundationis delighted with the positive regional response to ‘HEARTFELT GUEST CARE TO WELCOME THE WORLD’ and we know the Development Day benefits a wide range of hospitality and tourism professionals.”  She added that the training will highlight the changing demographics of today’s traveller and will help tourism stakeholders provide superior customer service.

The St. Kitts & Nevis Hotel and Tourism Association (SKNHTA) is delighted that Virgin Holidays has chosen St. Kitts-Nevis as a destination for itstraining program, which the members clearly see as a way for their teams to access international guest-focused training that will serve as a booster before the high season. The Association is grateful to Royal St. Kitts Hotel for generously hosting this initiative.

Virgin Holidays, the UK’s most loved travel company,is pleased to partner with seven resorts and offer its customers the opportunity to ‘follow their hearts’ in St. Kitts and to discover Nevis Naturally. Virgin Atlantic has four flights weekly to Antigua.

The association between Virgin Holidays and the Caribbean transcends the promotion of hotels and beaches – with three decades of initiatives such as sponsoring youth sports teams, offering university and training scholarships, and the establishment of the Branson Centre for Entrepreneurship in Jamaica.

In 2016, Virgin Holidays announced a three-year plan to become one of the most tolerant and welcoming brands in travel with a three-tiered programme of work aimed at delivering staff engagement, improving customer knowledge and developing a culture of understanding among its partners

-ENDS-

About Virgin Holidays:

Virgin Holidays is the UK’s favourite worldwide holiday company. Founded in 1985 on the Virgin principles of excellent customer service, value, reliability, responsibility and a sense of fun, it has used its entrepreneurial heritage and passion for innovation to benefit customers and communities around the world.The brand is particularly known for the ‘magic touches’ it has brought to market.  From the world’s first dedicated airport leisure lounges to the Branson Centre of Entrepreneurship in the Caribbean, Virgin Holidays puts its customers and the communities it works with at the heart of its commitment to do things differently. For more information please contact press.office@fly.virgin.com  or call 01293 747363

About CHTA Education Foundation

The Caribbean Hotel and Tourism Association Education Foundation (CHTAEF) was established 30 years ago as a stand-alone 501 (c) 3 non-profit, tax-exempt organization, through which scholarships and special assistance are available for the education of Caribbean hotel industry personnel and students pursuing careers in hospitality and tourism. The Education Foundation has awarded more than US$2 million in scholarships and grants to applicants who demonstrate a strong commitment to the hotel and tourism industry.

For more information, visit http://www.caribbeanhotelandtourism.com/about-the-foundation/

About St. Kitts Nevis Hotel & Tourism Association

Two Islands ~ One Paradise!  Vision: To be the Federation’s dominant private sector tourism advocate

Mission: To be the Tourism product of St Kitts & Nevis by providing leadership within the industry; to maintain, through engagement and lobbing, strategic partnership for the overall benefit of all members. For more information visit www.stkittsnevishta.org or call 1- 869 465 5304 or email info@stkittsnevishta.org