Taxi and Tour Bus Operators Undergo Customer Service Training

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Left to right: Lloyd Paul, member of the St. Maarten Taxi Association, the Hon. Lindsay F.P. Grant, Minister of Tourism, and Conrad Richardson, President of the St. Maarten Taxi Association


BASSETERRE (3rd August 2017): Tourism officials have begun the 3rd annual customer service workshops, with the mandatory training of hundreds taxi and tour operators.

These workshops commenced on Monday 31st July 2017, and covered basic first aid, customer service skills and a local history. Also, the St. Maarten Taxi Association made a special presentation over a two-day period.

Minister of Tourism, the Hon Lindsay F.P. Grant, expressed that the sector should always strive for greatness, and that the mandatory taxi workshops will improve the tourism product.

“It is important that we continue to highlight the importance of customer service, professionalism, courtesy and knowledge of our island,” Minister Grant said. “All these skills are a packaged deal and will determine whether our visitors were able to have the ultimate Kittitian experience.” 

Furthermore, the Minister Grant indicated the significance of structured taxi and tour bus operations system.

“Rules and regulations are compulsory. Our taxi and tour bus operator system must be organized and fall within guidelines of the F.C.C.A. in order for our destination to continue to grow within the cruise industry. We do not want what occurred at Falmouth Port in Jamaica, to happen in St. Kitts.” Minister Grant said.

Highlights from the workshop included CPR demonstrations by Mrs. Natalie Fough of the St. Kitts Red Cross. Mr. Leonard Stapleton offered an interesting and unique history lesson, which featured a bit of geology as well. Conrad Richardson and Lloyd Paul, of the St. Maarten Taxi Association provided an interactive session that focused on customer service, professionalism and the operations of their successful taxi system.

Taxi drivers enjoying the CPR demonstration while in attendance at the customer service training workshop. 
Mrs. Natalie Fough, of the St. Kitts Red Cross, demonstrating basic First Aid techniques with volunteers from the workshop.
Leonard Stapleton, local historian and author, is presenting his My St. Kitts Module to taxi and tour bus operators.
Lloyd Paul and Conrad Richardson of the St. Maarten Taxi Association are giving a brief introduction before they begin their “Taxi Service 101” module.
Tour Bus Operators in attendance at the workshop.

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